Client Care & Support

Contact

Kat Florence is dedicated to assist you with any enquiries or questions as quickly as possible.

Call us

United States8888582669(toll-free)

United Kingdom08000211592(toll-free)

Germany08009949944(toll-free)

Italy800098942(toll-free)

Worldwide00493022386129(not toll-free)

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Shipping

Shopping at www.katflorence.com, our customers benefit from fast, safe and free shipping to almost every country worldwide. For our customers outside of Europe, Kat Florence Jewellery is delighted to cover all customs and import sales taxes on our fine jewellery.

All orders are shipped using DHL Express. Deliveries should arrive within 1 - 5 business days from the receipt of the confirmation e-mail. Customers are able to track their parcel with the tracking code indicated in the delivery confirmation e-mail. Parcels will be personally delivered to customers by DHL Express or a pick-up appointment will be arranged, at your convenience.

Please find here, a list of all countries we ship to. If your country should not be listed, we kindly ask you to get in touch with a Customer Care Agent via email or telephone.

EuropeAsia / PacificAmericaAfrica
AndorraAustraliaBahamasEgypt
AustriaBahrainBermudaLibya
BelgiumBruneiBoliviaMauritius
BulgariaFijiBrazilMorocco
CroatiaHong KongCanadaNigeria
CyprusIndiaChileSouth Africa
Czech RepublicIndonesiaColombia 
DenmarkIsraelCosta Rica 
EstlandJapanEl Salvador 
FinnlandJordanGuatemala 
FranceKuwaitHaiti 
GermanyLebanonHonduras 
GreeceMalaysiaJamaica 
HungaryNew ZealandMexico 
IcelandOmanNicaragua 
IrelandPakistanPanama 
ItalyPeople's Republic ChinaParaguay 
LatviaPhilippinesPeru 
LiechtensteinQatarUnited States Of America 
LithuaniaRepublic Of KoreaVenezuela 
LuxemburgSaudi Arabia  
MaltaSingapore  
NetherlandsTaiwan  
NorwayThailand  
PolandTurkey  
PortugalUnited Arab Emirates  
RomaniaSri Lanka  
Slowakia   
Slowenia   
Spain   
Sweden   
Switzerland   
United Kingdom   
 
 

Returns

At Kat Florence, customer satisfaction is of the utmost importance; aiming to achieve a lifetime of satisfaction. Kat personally hand selects each gem and carefully examines the quality of every creation leaving her atelier.

Rest assured, the Kat Florence Jewellery Customer Care Agents are here for you to guarantee a lifetime of support. Please do not hesitate to contact us anytime if assistance is needed. Again, we are here to assist through purchase, delivery and ownership. Please reach out to us via email or phone.

Product Care

Kat Florence creations are handcrafted with some of the finest and most delicate materials in the world. In order to maintain the appearance of your precious piece, we have gathered valuable product care suggestions for you.

If you are interested in the care for a particular gemstone, we kindly ask you to get in touch with a Customer Care Agent who will send you a product care information sheet personalised for your purchase.

Wearing Kat Florence Jewellery

The gems, gold and other materials used in Kat Florence Jewellery can be very sensitive, especially to the particles in cosmetics, perfumes, hair products, lotions and soaps; which is why it is recommended to remove all jewellery before the application or use of such products.

The gems, gold and other materials used in Kat Florence Jewellery are very susceptible to heat and chemicals. Please avoid prolonged exposure to heat and avoid contact with chemicals.

After each time wearing the piece, it is recommended that Kat Florence Jewellery is gently wiped with a lint-free cloth to remove oils and salts.

Cleaning Gems and Gold

All Kat Florence Jewellery must be cleaned periodically to preserve original glory.

If worn regularly, jewellery can collect dust, grime and other unwanted particles causing it to lose colour and brilliance. Most gemstones are easily cleaned by soaking them in a simple solution of water and gentle soap.

If you find your piece is especially dirty, scrub gently with a very soft toothbrush.

Correct Storage of Jewellery

Kat Florence Jewellery is fine and rare and deserves the utmost of care. It is recommended to keep your gemstone jewellery in a separate compartment of a jewellery box or in individual cloth pouches to prevent the pieces from scratching one another.

Gem necklaces should be stored lying flat.

If storing chains in cloth pouches, please ensure to leave the catch hanging outside the pouch to reduce tangles.